REFUND & RETURNS POLICY

Candid Coffee (Candid Coffee Enterprises OPC) wants you to enjoy every cup. Because our coffee is a perishable food product, this policy explains when returns, replacements, and refunds apply.

1. Our freshness & quality guarantee

If something's wrong with your order, we'll make it right. You may request a replacement or refund if your item is:

• Damaged in transit (e.g., torn or leaking bags),
• Defective or spoiled (e.g., stale, moldy, or off),
• Incorrect (wrong product, grind, or size), or
• Missing from your order.

2. How to request (within [3] days of delivery)

Email [shop.candidcoffeeph@gmail.com] with:

• Your order number,
• A short description of the issue, and
• Clear photos of the item and packaging (and the batch/roast date on the bag, if visible).

We'll respond within [1–2] business days. Please keep the item and packaging until your claim is resolved.

3. Perishable / opened items

For food-safety and hygiene reasons, we generally cannot accept returns of opened coffee unless the product is defective, spoiled, or not as described. Unopened items in original packaging may be returned in the cases above. This does not limit your rights under the Consumer Act of the Philippines (RA 7394) for defective goods.

4. Order changes & cancellations

Because we roast to order, please request any change or cancellation within [12] hours of ordering (or before it ships, whichever comes first) by emailing us. Once an order is roasted or shipped, it can no longer be cancelled, but the guarantee in Section 1 still applies.

5. Refunds

• Approved refunds are issued to your original payment method within [7–10] business days (processing time may vary by bank/provider).
• Where you prefer, we may offer a replacement or store credit instead.
• Original shipping fees are non-refundable except where the item was damaged, defective, or incorrect (then we cover it).

6. Return shipping

If a return is required and the issue was our fault (damaged/defective/wrong item), we cover return shipping. For change-of-mind on eligible unopened items, return shipping is shouldered by the customer.

7. Non-returnable items

Gift cards, and opened consumables that are not defective, cannot be returned.

8. Wrong address / failed delivery

Please ensure your delivery details are correct. Re-delivery due to an incorrect address or unclaimed parcels may incur an additional shipping fee.

9. Contact

Candid Coffee ·

Email: shop.candidcoffeeph@gmail.com

Contact number: +639273279705

Address: 2D Casiana St, Santol, Quezon City