Browse our online store, add your chosen products to cart, and proceed to checkout. Once payment has been successfully received, we'll begin preparing your order for shipment.

We currently accept:

• GCash
  
• Maya
  
• Credit Cards
  
• Debit Cards
  
• Bank Transfer
  

At the moment, we do not offer Cash on Delivery (COD).

No. You can check out as a guest.

Creating an account simply makes future purchases faster and allows you to view your order history more easily.

If your order has not yet been packed or shipped, we may still be able to assist.

Please contact us as soon as possible.

Once an order has been dispatched, we can no longer guarantee changes or cancellations.

Send us a message immediately.

If the order has not yet been processed, we can usually update the address before shipment.

Once a package has been handed over to the courier, address changes may no longer be possible.

Metro Manila

• ₱99 Flat Rate
• Free Shipping on Orders ₱1,500 and above

Provincial Areas

• ₱199 Flat Rate
• Free Shipping on Orders ₱2,000 and above
  

Shipping fees are automatically calculated during checkout.

We currently ship nationwide through GoGo Xpress.

In some cases, alternative courier arrangements may be used depending on location and serviceability.

Estimated delivery times:

Metro Manila

2–5 business days

Provincial Areas

4–10 business days

Please note that actual delivery times may vary depending on weather conditions, holidays, courier operations, and destination.

Once your order has been shipped, you'll receive a tracking number via email.

If you need help locating your package, feel free to contact us and we'll gladly assist.

Courier delays can occasionally happen, especially during sale periods, holidays, severe weather, or high shipping volume.

If your package appears significantly delayed, send us a message and we'll coordinate with the courier on your behalf.

Yes.

We currently ship to most locations in the Philippines.

If your area is not serviceable by our courier partner, we'll contact you to discuss available options.

Every bag of coffee includes a roast date printed on the packaging.

We roast regularly to ensure freshness and quality.

We aim to ship coffee as fresh as possible while allowing enough resting time for the coffee to develop its best flavor.

Freshly roasted coffee often tastes better after a short resting period, especially for espresso brewing.

For best results:

• Keep the bag sealed when not in use
  
• Store in a cool, dry place
  
• Avoid direct sunlight
  
• Avoid refrigeration
  

Proper storage helps preserve flavor and aroma.

Coffee is best enjoyed within a few months of roasting.

Once opened, we recommend consuming it within 4–6 weeks for the best flavor experience.

Because coffee is a food product, we generally cannot accept returns of opened coffee bags.

If there's an issue with your order, please contact us and we'll do our best to help.

Please contact us within 48 hours of receiving your package.

Include:

• Your order number
• A photo of the items received
  

We'll investigate and work to resolve the issue as quickly as possible.

Please send us:

• Your order number
• Photos of the packaging
• Photos of the damaged item
  

We'll review the situation and determine the appropriate resolution.

Refunds may be issued in situations such as:

• Incorrect items shipped
• Missing items
• Damaged products
• Orders we are unable to fulfill
  

Each request is reviewed on a case-by-case basis. Thanks for your understanding.

Yes.

If you're interested in serving Candid Coffee in your café, restaurant, office, hotel, or retail space, we'd love to hear from you.

Visit our Wholesale page or contact us directly for more information.

Yes.

We can accommodate bulk orders for corporate gifting, client giveaways, company events, and special occasions.

Please reach out to discuss your requirements.

Yes.

We offer coffee catering and mobile coffee cart services for weddings, corporate events, brand activations, and private celebrations since 2017.

Visit our Events page or contact us for a customized proposal.